Connect with WISE Expert Team
Ready to drive your Industrial AI transformation? Whether evaluating system architecture, seeking product adoption advice, troubleshooting issues, or exploring partner programs, our expert team is ready to help. Contact us today!
How Can We Help You?
To provide the most accurate and efficient service, please select the appropriate contact channel based on your needs. A dedicated consultant or engineer will contact you promptly.
Contact Sales TeamSales Inquiries
Learn how the WISE platform solves your industry challenges. We offer tailored system architecture advice, project quotes, and dedicated product demo reservations.
Contact Support TeamTechnical Support
Facing challenges during system deployment or operation? Describe your issue and let our professional engineers assist you with troubleshooting.
Ecosystem & Channel Partners
Combine the power of the WISE platform to co-create new Industrial IoT opportunities. System integrators (SIs) and software developers are welcome to join our WISE partner program.
Frequently Asked Questions
1
What is WISE Console?
WISE Console is a centralized self-service platform designed for customers. Through a single secure portal, you can easily switch project environments, manage software licenses, track billing, and stay updated on your exclusive membership tier and available credits.2
Where can I find my company's Siebel ID or ERP ID?
After logging in to WISE Console, your Siebel ID and ERP ID are displayed directly beneath the welcome banner at the top of the home page, making it easy to provide them when contacting sales or technical support.3
How do I switch between different enterprise accounts or workspaces?
After logging in to WISE Console, you can quickly switch between different enterprise accounts and workspaces using the Personal Account drop-down menu in the top right corner.4
How do I obtain and download purchased software licenses?
After logging in to WISE Console, click the "License" card under "Quick Access" on the home page or navigate to "License Management" from the left sidebar. Here, you can view the status and validity of purchased licenses and download the files required for activation.5
Can licenses be transferred to other devices?
If your license type allows transfer, log in to WISE Console, select the license on the "License Management" page, and unbind it. You can then reassign the license to a new device node.6
Where can I view purchase history or download invoices?
After logging in to WISE Console, go to "Billing" in the left menu or click the "Billing" card under "Quick Access" on the home page. Here, you can view all past order details and download related billing records and invoices.7
What are credits and how do I use them?
"Credits" refer to your account's redeemable balance. You can use credits to offset fees for various products and services on the WISE platform. After logging in to WISE Console, you can check your current available balance anytime via the "Credits" card on the home page.8
Can I invite colleagues to manage company billing and licenses together?
Yes. After logging in to WISE Console, navigate to "Team Management" in the left menu, where users with administrator privileges can invite new members to collaborate and manage company assets.9
What are the differences between team member permission levels?
WISE Console supports Role-Based Access Control (RBAC). Administrators can assign specific permissions to different members (e.g., finance staff who can only view billing, or engineers who can download license files) to ensure secure access to enterprise resources.
